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I only put $500 down as well (since I was planning on using a trade in for the rest). My dealer required a minimum of $500 to place the order but people can put as much as they want (up to the value of the order), which may be why her dealer took $2500. The extra $2000 growing interest in her dealer's account rather her's until the car is delivered stinks, but I am sure she will not have a problem.
My dealer did not give me the production number when I placed the order, but he did email it to me a few days later. If your order has been placed, your dealer should give you the production number. Do not feel like you are a pain. They should have given this to you without you even asking. It is fun to watch your car's production video and cool to track your car. I knew my car arrived at the dealer before my salesman, since I was checking production everyday.
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