Quote:
Originally Posted by ksoze
Strange that a BMW employee needs to check with a dealer.  |
Handling BMW customer service doesn't necessarily make them a BMW employee (although they certainly should have the information).
In the UK they outsource a lot of this to organisations that (supposedly) excel in customer service. I remember visiting Ventura for a reference visit on eService a few years ago and they dealt with the web and call centre aspects of quite a few premium car brands which as I recall included both VAG and BMW.