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Not sure if this is related but my 2014 x-3 m sport had blue tooth connectivity issues, office would not import text messages and BMW online issues to. After the car was serviced, there was glitches found in the hardware which was resolved by resetting the computer that controls the computer. The other thing I noticed that the Nav was upgraded since the look and some of the features are different from the version I was used to.
I wonder if this upgrade/reset would help you? Will try to dig up the invoice and see exactly what was done. Could help!
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