Quote:
Originally Posted by wrp
This is a big loose-loose situation. It sounds like they already charged BMW for the time the service tech spent to not find any problems, and they really can't charge BMW to look at the same problem so soon. So the subsequent time that is spent to check again is on the dealer clock, which will make any dealer get nasty.
Plus dealers don't like to admit that any of their service techs ever do anything wrong. And now you've been marked as a whiny customer, so you'll always get substandard service - until the dealer is either acquired by someone else or they get a major kick in the ass by BMW.
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While that may be be true in isolated cases, I don't think it fairly characterizes all BMW dealership service departments.
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2013 x35i (Space Gray, MSport, CW/CWII, DHP, Premium, Premium Sound, Technology, BMW-Apps)
Retired: '09 C300 4Matic, '09 GTI, '06 750i, '05 C55, '04 R32, '03 M5, '02 GTI, '01 M5, '00 M-Coupe, '00 540i/6, '99 M3 Coupe, '98 M3 Coupe, '96 328i,... '86 4000 CS Quattro... too many to list.