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Yes, they are very helpful. In the end they want a contented customer.
I have a very good contact with Alexander the salesman from Monserez in Kortrijk, he's also active on the Belgian Autowereld forum.
They communicate a lot with the headquarter in Bornem to solve the problems.
It's already the second car in the garage with problems with flaws at the wheelhouse.
Also the runflats are very uncomfortable, the first miles in the morning are terrible. It's like the tires are octagonal, how colder how worser.
So I think they will change the runflats by non runflats.
I asked them if this problem should be solved on a car with VDC and they said no.
So BMW has still a lot of work to do.
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