As for sending it to BMWNA, they probably already have my name down on a customer service list for the 3.5 weeks my car spent in the service department waiting for a new transfer case for a series of incomprehensible stability and traction management systems errors. The dealership is refunding two months of my lease for the trouble. BMWNA had had it with the dealership after I called customer service five times and climbed my way up the rungs to higher level positions where a pointed finger really does mean, "do it now or you're fired." I don't know if they want to hear from me again.
And for that reason, I'll send it when I get the chance.
The notion of BMW being in
consumer services tickles me pink, because I know that my money--well spent or not--holds some serious ground against John Doe from New Jersey working at the phones.