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Thats unacceptable. Go somewhere else that will use quality parts such as Zimmerman rotors. That shop should fix the problem for free. Pads will have minimum impact on this problem, assuming they are installed properly. Make sure the hub service is clean and level before installing the rotors. By level I mean not a bunch of grease or anti-seize, If used it is just a very thin even coating. Also by level I mean make sure hubs are not corroded or else the rotors might not be sitting perfectly. Any corrosion on the hubs needs to be sanded flat. Especially on the edge. Finally make sure the wheel lugs are not over torqued.
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