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I almost regret bringing the car to the dealership. Given how much time it took them to find the source of the problem, I have lost all trust in their competency.
Unfortunately, this whole issue got out of our control. We brought the car in for alignment...and now have the impression that a bunch of incompetents are messing around with key car components. I am afraid that all this poking around and learning at my expense might create more problems down the road. And it seems that changing the steering rack is a big intervention...But at this point, there is nothing else we can do.
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