Yes, you are, of course, right.
It's too easy to just "go along with it" because the dealer says "They all do - don't worry".
I promise to complain about it (again) the next time I'm at my dealership.
Seriously, maybe we should collaborate on a form letter to post here that everyone on the forum with the problem can copy, print and send to BMW NA. Maybe if they get a few dozen copies from disgruntled customers they'll give it some attention.
Judd, Please do keep us posted as to what your dealer's response is.