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If I remember correctly. X3s built after 4/11 have something called a combox. This is what is essential for BMW apps. If you have this, I think it will require only a software upgrade. If you came in wanting this as a retrofit, probably 3-4 times cost of original option. In your case, I'll bet they can do it, especially if the alternative is ordering you a new car. I would absolutely stand firm and not accept the car without it.
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