Quote:
Originally Posted by ianfp
BMW refused to replace the screen until they could replicate the problem and the car was with the dealer for 3 weeks before it failed.
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I am not at all impressed with BMW Customer Service. With my direct experience as well as others writing their experiences.They wouldn't even give me a loaner when I had the oil changed.
Me: New wipers please.
BMW: "Sorry, it's been 330 days since we changed them last. Have to wait for 1 year."
Me: You're going to make me come back just to replace the wipers? You can't do it now during my oil change?
BMW: "Yes."
Lexus bent over backwards when I had my SC 430. Loaner with oil change? No problem.