[AJWilson]

Originally Posted by x3valk

From looking over several posts, this seems to be a frequent issue. Here is our story (35i, M-sport, received on August 3rd). Warning, a bit long, but it is a reflection of my frustration:

1. Immediately after receiving the car, we noticed that the car was pulling to the right. Called the dealership and were told to wait for the tires to break in (whatever that means).

2. Called the dealership right before the 1000 miles mark and were told that a slight pull is normal and will disappear soon.

3. At 1800 miles, the pull was getting stronger and we decided to bring it in. This was on Nov 4th. The service associate immediately defaulted to the ''alignment" diagnosis and did us a "huge favor" by not charging us for the alignment. Never mind that we called twice before.

4. On Nov 8th, after the alignment, the service associate informs us that the car still pulls to the right and they have to order something else. It would take 2 days for delivery and 2 days to install it.

5. On Nov 15th, the new part has been installed and the car still pulls to the right. The service foreman is stumped and needs to consult with a BMW specialist who apparently will be visiting on the 18th.

6. On Nov 18th, we get a call that it is a faulty steering rack. The BMW specialist apparently told our dealer that this is a common problem for the F25. So common, in fact that they are having problem keeping enough steering racks in stock. Bottom line, we might have to wait a few days before they find and get delivery of the new part.

7. On Nov 22nd (today), we were just told that the service has the steering rack and it will take them at least two days to install it. So, chances are that we might not be able to see the car until after the Thanksgiving break...which would means about 30 days in the shop. And, there is no guarantee whether or not that will take care of the problem.

Needless to say, if after all this wait the car does not drive straight, we will consider fighting for lemon status.

I am usually fairly patient, but it seems that the service department at this dealership was extremely slow and incompetent at diagnosing the problem (if the steering rack is the problem).

Also, it seems that quite a few people are reporting a pull to the right. Perhaps not all of them require new steering racks, but who knows how many do?

Just an FYI.

Just had my steering rack and module replaced also needed to be software updated. My fault was steering behavior affected fault in the idrive.